FAQs – piyabyzh

1. Where are you located? Can I visit physically? -

We are based in Lahore, but we currently operate online only. Physical visits are not available at the moment.

2. What are your delivery timings? +

* Standard Delivery: 7-10 working days * Express Delivery: 2-3 working days): Contact us via Instagram DM or WhatsApp for urgent orders.

3. What are your delivery charges? +

We’re offering free shipment nationwide.

4. Where can I view your articles? +

All available items are updated on our website. For additional assistance, feel free to message us via DM or WhatsApp.

5. How can I check the price and details of an article? +

Every product page on our website includes: * Price * Product details * Fabric information * Size chart

6. Has my order been dispatched? +

Once dispatched, you will automatically receive a tracking ID via email provided at checkout. If you haven’t received it, contact us on Instagram DM or WhatsApp to confirm your order status.

7. Do you offer customization (chest,length, sleeves, etc.)? +

Yes, we offer customization. * Customization fee: PKR 1000 * Advance: 50% required

8. 8.Payment Details for Advance: +

Bank: Faysal Bank Account Title: PIYA BY ZH Account Number: 3778499000001906 IBAN: PK53FAYS3778499000001906 JAZZ CASH Name: ZARA ABDUL QAYYUM Number: 03251244447

9. How can I track my order? +

You will receive a tracking number via email after dispatch. Use it to track your shipment online. If you need help, message us anytime.

10. Do you offer returns or exchanges? +

Yes — for complete details, please visit our Refund & Exchange Policy page in the website footer.

11. How can I contact customer support? +

Phone: +92 3251244447 Email: piyabyzh@gmail.com Instagram DM / WhatsApp: Available for quick support.